Where the Company has despatched goods in accordance with the Customers order, the Customer shall not be entitled to return those goods or any part thereof to the Company unless the Customer has firstly notified the Company by telephone that the Customer intends to return the goods to the Company and thereafter returns the goods within 10 days undamaged and original packaging. The customer will be entitled to a full refund of all monies paid in respect of goods, provided that the goods are returned to the Company in accordance with the preceding provisions of this clause. Any previously agreed discount applying to whole of the customer order of which the returned goods were part will no longer apply. The Company shall, in all cases, have absolute discretion as to whether to permit the Customer to return the goods and in those cases where such returns are permitted by the Company, the Company shall, pay no part of the return carriage.
Bespoke manufactured goods correctly supplied cannot be returned for credit, refund or exchange.
Without prejudice to the conditions above, and for the avoidance of doubt, in the event that goods shall be returned to the Company for whatever reason, the Company shall have no liability for any claim made in respect for any loss or damage to such goods during transit, and a signature of acceptance of delivery by or on behalf of the Company shall not constitute any admission by the Company as to the state and condition of the good on delivery.